Zero Waste Programme - How It Works

Pouches

Please keep one of the cardboard envelopes your order arrives in to be reused when it comes to sending the used pouches back to us.

Once you are finished with your pouch please ensure that you have evacuated all of its contents and then store until four pouches have been collected. 

When you have collected four pouches, please inform us and we will provide you with a prepaid postage label and instructions on how to return them back to us. This process will require a printer. To contact us please use the contact us form which can be found by clicking here.

Once the pouches arrive back with us, they are washed and sanitised. If they arrive back in good condition the pouches are reused, if not they are forwarded to a specialist recycling facility. 

You can of course send the pouches back to us at your own expense anytime, we just require four to be sent with one return envelope to cover the costs of postage etc.

Old style silver pouches are not reused and instead are forwarded to a specialist recycling facility. 

Other recycling information

Product labels

Please retain product labels until you're finished with your product. Product labels are made of card and can be recycled as standard with your kerbside collection.

Aluminium tins

The aluminium tins used on our balm products can be recycled as standard using your kerbside collection.